from publicly accessible sources, e.g. Companies House or HM Land Registry;
WHAT WE COLLECT
We may collect the following information:
We do not collect or process special category personal information (e.g. racial or ethnic origin, religious belief etc.) without your explicit consent.
We ask for information from the user on our enquiry form. Information gathered through this form will be held in a database at our offices in accordance with GDPR and CERTASS. This information may be used periodically for marketing and business compliance.
As our services and business grows, we would like to keep you up to date and send you information on projects we’ve been working on, new services we offer and news about the business and others we are in collaboration with. If you have consented to receive marketing, you may opt out at any time. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email email@example.com
HOW AND WHY WE USE YOUR PERSONAL INFORMATION
Under GDPR, we can only use your personal information if we have a proper reason for doing so, that is:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
WHAT WE DO WITH THE INFORMATION WE GATHER
We use a third party email service provider to enable us to keep in touch with you, so that we can:
We require this information for our legitimate interests – to understand your needs and provide you with a better service, and in particular to keep our internal records up to date. This means we do not usually need your consent to send you marketing and promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
SECURITY / DATA BREACH
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In the event of a data breach we will contact our regulatory bodies and the Information Commissioners Office within the required time frames of the breach and follow the guidelines and best practice imposed.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
WHO WE SHARE YOUR INFORMATION WITH
We routinely share personal information with:
- third parties we use to help deliver our services to you, e.g. our sub-consultants and supply chain;
- other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
- credit reference agencies;
- our insurers; and
- our bank.
We only allow these service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. The reasons for sharing your personal information are set above under the heading “How and why we use your personal information”.
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
HOW LOING WILL PERSONAL INFORMATION BE KEPT
We will keep your personal information while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to show that we treated you fairly;
- to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal information, we will delete or anonymise it.
You have the following rights, which you can exercise free of charge
The right to be provided with a copy of your personal information (the right of access)
The right to require us to correct any mistakes in your personal information
- To be forgotten
The right to require us to delete your personal information – in certain situations
- Restriction of processing
The right to require us to restrict processing of your personal information – in certain circumstances, e.g. if you contest the accuracy of the data
- Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
- Data portability
The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations
- To object
The right to object
- At any time to your personal information being processed for direct marketing (including profiling)
- In certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interest
If you would like to exercise any of those rights, please call or write to Data Protection, The Window Doctor Care & Repair Service LTD, The Atkins Building, lower Bond Street, Hinckley, Leicester, LE10 1QU, telephoning 01455 850282 or emailing us at firstname.lastname@example.org