A photo of Window Doctor vans ready to serve our customers

About Window Doctor

Since our beginning in 1991, The Window Doctor has been a driving force behind raising the bar in quality and service within the industry. Our approach has never changed since day one, to deliver a cost effective solutions to the double glazing and door sector to standard never before experienced in the industry.

Over 26 years our technicians and office team have compiled a huge bank of knowledge from window repairs, commercial door issues and glazing. By growing our knowledge daily, our team brings skills and expertise across every corner of the industry to come together and offer a truly vast offering to customers with window and door issues across Leicestershire and Nuneaton.

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Phone icon 01455 850282

Meet the Window Doctor Team

By providing a service which focuses on providing a solution to repair the majority of faults instead of promoting the sales of completely new windows to all of our customers, our friendly team has grown from strength to strength and now covers a large area across Hinckley, Nuneaton, and parts of Leicestershire.
A photo of Window Doctor Managing Director, James Rawlings


Managing Director

Hi, my name is James and I am the Managing Director of The Window Doctor.

I am the son of Allen who initially started this business over 25 years ago. With just my dad Allen out in the van and with my mum running the operational side - The Window Doctor has established itself as a reliable expert in the industry with customer service being the key part of the foundation they built. From a young boy I was given the opportunity to be a part of the business and to learn from my dad all things window’s and doors. Fast forward to 2020, along with a great team behind me we have grown in size, customer offering, and geographical area. I’m very proud of what we have achieved as a company and look forward to further expansion in future. The core values established over 25 years ago are still how we operate our business and we aim to become the UK’s household go to name for all your window and door needs. When I'm not working you can usually find me road tripping across America, cooking steak on the bbq with a few friends or searching for a ranch in Colorado!

A photo of Window Doctor Scheduling Coordinator, Louise


Scheduling Coordinator

Hi there, I’m Louise In my spare time I enjoy spending time with the family. I love to cook, but also enjoy eating out! I also like to try and keep fit, I enjoy walking, biking and I love a gallop on the beach when we visit family in Wales with my eldest daughter. She has a horse so also enjoy time at the stables. I like to unwind by getting creative with crafts and crystals and a glass of wine or get into a good film!

A photo of Window Doctor New Business Coordinator, Lora


New Business Coordinator

Hi, I’m Lora, the New Business Coordinator here at The Window Doctor. I have a passion for providing excellent customer service and I will look after our amazing customers through their journey with us. Although I am new to the window and door sector I bring with me a wealth of customer service knowledge. I am looking forward to being part a company that strives to grow and flourish. In my spare time I enjoy a good TV series, attending music concerts and walking my dog in the countryside.

A photo of Window Doctor Office Administrator, Fiona


Office / Finance Administrator

I'm Fi, and I'm kept busy day to day helping our customers with everything from booking in a free quotation to settling a payment. I love working with my fellow office team and our fantastic service engineers. When I'm away from work family is everything. I love spending time with my husband and children... but I can confirm this can be just as stressful as being at the office!

A photo of Window Doctor Senior Service Engineer, Tom


Senior Service Engineer

Hi there I'm Tom! If you cut me in half you would find the words 'SERVICE ENGINEER'. No matter what window or do system you have, I've most probably come across it before. I'm happy, positive and love meeting customers and having a good time with the team here at The Window Doctor. When I'm not living the dream at work, I love spending time with my partner and of course my wonderful dogs!

A photo of Window Doctor Service Engineer, Phil


Service Engineer

After spending the majority of my career in London, in recent years, along with my wife we moved to the Midlands to be closer to my wonderful family. I have a huge amount of experience in service maintenance and love to have a laugh with the team and our customers. I'm looking forward to meeting all of our new and returning customers and greeting them with a large Luton smile!

A photo of Window Doctor Service Engineer Colin


Service Engineer

Hi all, I'm Colin and I'm a service engineer here at The Window Doctor. My previous roles cover all aspects of window manufacturing, installing and servicing, and so I look forward to using my expertise in solving your window and door related issues. I like to problem solve and love the satisfaction of doing a job well done! When I'm not at work I'm busy restoring classic scooters, enjoying a drink with friends or spending time with family.

A photo of Window Doctor Founder, Allen Rawlings


Senior Technician

Hi-de-Hi! my name is Allen, I started The Window Doctor as a sole trader back in 1991 as I realised that there were no companies locally offering solutions to repair doors and windows, they only sold new ones. As a result, while still working my existing nightshifts, I began to build relationships with local suppliers and glass merchants to ensure we could offer great quality products to our customers. From there, I started to offer a friendly, great value service to local customers wanting new glass units installed and windows and doors repaired. Within a few short years and with our customer base growing my wife and I decided to incorporate the business as a limited company in 1998.

Since then and with the help of my wife Anne taking care of the quote writing each evening we worked hard to build a reputation for quality workmanship with unparalleled customer service. I have worked hard to build and maintain the reputation that The Window Doctor is now known for and I look forward to supporting James and the team grow the company over the coming years!


The Window Doctor Care & Repair Ltd

Tungsten Park, Unit R, Maple Drive, Hinckley, Leicestershire LE10 3BE

Our Registered Address is Tungsten Park, Unit R, Maple Drive, Hinckley, Leicestershire LE10 3BE (Company Registration No. 03640939).

The Window Doctor QuickQuote enables you to get a quote for your glass unit repair, quickly and hassle-free. Simply fill out your details below or call 01455 850282 and one of our team will send a QuickQuote link straight to your email address. Simply complete the fields below. Fields marked with * are required for the form to submit correctly.
We aim to respond to your enquiry within one working day.
We pride ourselves on our service and speed of response.How can we help you?

For the quickest response to your enquiry, give us a call during normal office hours.

Monday9.00am – 4.00pm
Tuesday9.00am – 4.00pm
Wednesday9.00am – 4.00pm
Thursday9.00am – 4.00pm
Friday9.00am – 4.00pm
SaturdayClosed. Sorry!
SundayClosed. Sorry!