A photo of Window Doctor vans ready to serve our customers
 

About Window Doctor

Since our beginning in 1991, The Window Doctor has been a driving force behind raising the bar in quality and service within the industry. Our approach has never changed since day one, to deliver a cost effective solutions to the double glazing and door sector to standard never before experienced in the industry.

Over 26 years our technicians and office team have compiled a huge bank of knowledge from window repairs, commercial door issues and glazing. By growing our knowledge daily, our team brings skills and expertise across every corner of the industry to come together and offer a truly vast offering to customers with window and door issues across Leicestershire and Nuneaton.

Book our experts today! 01455 850282

Meet the Window Doctor Team

By providing a service which focuses on providing a solution to repair the majority of faults instead of promoting the sales of completely new windows to all of our customers, our friendly team has grown from strength to strength and now covers a large area across Hinckley, Nuneaton, and parts of Leicestershire.
A photo of Window Doctor Managing Director, James Rawlings

James Rawlings

Managing Director

Hi, my name is James and I am the Managing Director of The Window Doctor.

I am the son of Allen who initially started this business over 25 years ago. With just my dad Allen out in the van and with my mum running the operational side - The Window Doctor has established itself as a reliable expert in the industry with customer service being the key part of the foundation they built. From a young boy I was given the opportunity to be a part of the business and to learn from my dad all things window’s and doors. Fast forward to 2020, along with a great team behind me we have grown in size, customer offering, and geographical area. I’m very proud of what we have achieved as a company and look forward to further expansion in future. The core values established over 25 years ago are still how we operate our business and we aim to become the UK’s household go to name for all your window and door needs. When I'm not working you can usually find me road tripping across America, cooking steak on the bbq with a few friends or searching for a ranch in Colorado!

A photo of Window Doctor Office Manager, Lindsey Hollows

Lindsey Hollows

New Business Coordinator

Hello, I’m Lindsey! I am the Office Manager at The Window Doctor. I’ve been part of the team for over 3 years managing the office and our technicians from their day to day workloads and appointment booking. I also ensure our wonderful customers are happy from the first point of contact to completion. I feel that customer retention is important, and I love to hear when our customers come back and remember me by name. I have three children. In my spare time if I am not taking them to horse riding, football or Taekwondo lessons you’ll find us doing the Joe Wick’s workout in our living room. However, I do enjoy holidays in the sun and the “odd” cosmopolitan cocktail.

A photo of Window Doctor Scheduling Coordinator, Bekie Payne

Bekie Payne

Scheduling Coordinator

Hi I’m Bekie, the scheduling coordinator here at The Window Doctor. I manage the workload for all our techs and make sure were getting to all of our appointments on time. Although I’m new to the window and glass world, I bring a vast amount of routing, transport and operations knowledge with me to help make the team more efficient as we grow. In my spare time you can find me watching the NFL, especially the Philadelphia Eagles, or at the odd little festivals throughout the UK, finding nice places with my camera and generally wishing I was playing American Football!

A photo of Window Doctor Senior Technician, Nick Moore

Nick Moore

Senior Technician

Hi, I’m Nick. I am the Senior Technician for The Window Doctor. I have been part of the team for the last five years, however I have experience in the window and door industry longer than I like to admit! I am pleased to be a key part of the team and enjoy meeting our new and returning customers. In my spare time I enjoy going to the rugby and watching Leicester Tigers play. If you see me in my van give me a wave!

A photo of Window Doctor Technician, Travis Viles

Travis Viles

Technician

Hello, I am Travis from the Wild West. I’m the newest recruit and technician for The Window Doctor, being very new to the team (and this country). I bring with me vast amounts of experience in the commercial door sector, also in the very varied world of window repairs. I am excited to be joining this great team, and look forward to getting to know our returning, loyal customers. When I am not working I like to spend my time outside for the most part, either hiking, camping or fishing with my family and also being tormented by Aston Villa.

A photo of Window Doctor Technician, Alan Paterson

Alan Paterson

Technician

Hi there, My name is Al. A Coventry boy born and bred! I joined the team in late 2019 and bring with me a wealth of skills in traditional and modern glazing along with great experience in all things windows and doors. I’m a huge fan of the Sky Blues as well as the Glasgow Rangers. I’m a proud father of two, love to travel, especially in the states with my partner. I’m the new boy in the team and in excited to see what the company has in store for me.

A photo of Window Doctor Founder, Allen Rawlings

Allen Rawlings

Senior Surveyor

Hi-de-Hi! my name is Allen, I started The Window Doctor as a sole trader back in 1991 as I realised that there were no companies locally offering solutions to repair doors and windows, they only sold new ones. As a result, while still working my existing nightshifts, I began to build relationships with local suppliers and glass merchants to ensure we could offer great quality products to our customers. From there, I started to offer a friendly, great value service to local customers wanting new glass units installed and windows and doors repaired. Within a few short years and with our customer base growing my wife and I decided to incorporate the business as a limited company in 1998.

Since then and with the help of my wife Anne taking care of the quote writing each evening we worked hard to build a reputation for quality workmanship with unparalleled customer service. I have worked hard to build and maintain the reputation that The Window Doctor is now known for and I look forward to supporting James and the team grow the company over the coming years!

 

The Window Doctor Care & Repair Ltd

Tungsten Park, Unit R, Maple Drive, Hinckley, Leicestershire LE10 3BE

Our Registered Address is Tungsten Park, Unit R, Maple Drive, Hinckley, Leicestershire LE10 3BE (Company Registration No. 03640939).

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We pride ourselves on our service and speed of response.How can we help you?

For the quickest response to your enquiry, give us a call during normal office hours.

Monday9.00am – 4.00pm
Tuesday9.00am – 4.00pm
Wednesday9.00am – 4.00pm
Thursday9.00am – 4.00pm
Friday9.00am – 4.00pm
Saturday9.00am – 12.00pm
SundayClosed. Sorry!